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Returns

IN-STORE

We do our best to ensure all of our customers enjoy a happy shopping experience with The Run Company, however occasionally you may need to return an item. If you do choose to return a product, please bring it back in it's original condition with the till receipt and an exchange or credit note will be issued. The Run Company require all goods to be unused and in unopened packaging within 14 days of purchase.

Our returns policy does not affect your statutory rights.  

ONLINE

We understand that from time to time you may need to return some of the items you have ordered from us. Don’t worry; simply send the items back to us with details of whether you would like an exchange or refund. All we ask is that items are returned within 14 days of purchasing and are in perfect condition with their original packaging and with the labels attached. Your Statutory rights are not affected.

How to return

Wrap securely in a bag or with paper, if the items are fragile and potentially breakable we ask bubble wrap is used to protect the item/s. Take care not to damage the products packaging and post to:

Returns Department

The Run Company  
13 The Hornet,
Chichester,
West Sussex,
PO19 7JL.

You will need to pay for the cost of posting any returns back to us. We do recommend that you obtain adequate insurance in the event of your parcel goes missing on its way back to us.

More questions about returns? Simply contact us and one of the team will answer any questions you may have.

Exchanges

If you need to exchange an item follow the steps below to guarantee a fast turnaround on your request:

Once we have received your item we aim to dispatch it within 24 hours subject to availability. Rest assured you wont need to pay for the exchanged parcel to come back to you, we’ve got it covered!

Refunds

Faulty Items

In the unfortunate case that you find a fault with your item, please send it back to us with a covering letter explaining the issue. If we find a manufacturing fault we will happily replace it or refund you.

It’s preferable that all returned items are sent back in a clean and dry condition within a reasonable time frame of purchases

Cancellations

If you wish to cancel your order, just give us a call within 14days and we will process the cancellation.

Cancellation before dispatch

If you decide to cancel the order we highly recommend that you email us as soon as possible after placing the order. We’ll do our best to cancel the order before its been dispatched.

Cancellation after dispatch

To cancel your order after dispatch you will have to follow our returns procedure.