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Delivery

What delivery options are available to me?

There are several delivery options available to you once you’ve ordered; these include express, standard, first class and international (where applicable). To find out more about your delivery options take a look at our shipping options page. If you’re still not sure, email one of our trained Customer Service Representatives for more information here.

Shipping Options?

Type Cost Delivery Time
UK Standard £4.99 (Includes Insurance) 2-5 Working days
 

 

The above delivery options are available to all UK Mainlands, Northern Ireland, Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Island and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses up to the weight of 2KG.

Do you offer international delivery?

Yes, we ship to most international destinations. For more information about the destinations, costs and delivery times please see our International Delivery Page.

Do you post to BFPO addresses?

Yes, this service is classified as UK standard delivery. There are a few restrictions that apply to this service so please read our BFPO Delivery Guide. Please note that we can’t be held responsible for any delays once the parcel has been passed on to the British Forces Postal Service

Posting to an alternative address? No problem…

If you wish to post your order to an alternative address you can. Just enter the relevant details into the delivery address form. If you wish for us to deliver to a work address they need to be registered with the Royal Mail. For example, a business, school, hospital etc.

Special requirements for your order

When placing an order please specify any special requirements you may have. Unfortunately, we cannot be held responsible if your parcel goes missing during transit.

What happens if my parcel doesn’t arrive within the estimated time frame?

In the unlikely event that your order does not arrive in the estimated time frame please contact us, or fill in our enquiry form and we will track your parcel and find out why your ordered hasn’t been delivered.

What can I do if the courier misplaces my order?

If the courier misplaces your parcel we will replace the contents of the order once we’ve received your Mail Order Claim Form. Please note that claims for missing parcels must be made within 28 days of placing your order.

What happens if i’m not in when my order arrives?

Standard Delivery: In the event that you are not in when our courier attempts to deliver your parcel they will try to leave it in a safe place, if this is not possible they will leave a card so you can rearrange delivery

Express: As a signature is required for this service, your parcel will be returned to your Royal Mail delivery office for you to collect at a convenient time.